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Our Commitment

TO OUR EMPLOYEES, CUSTOMERS, COMMUNITY & PLANET

our Quality

We focus on making the highest quality products and packaging them in high quality and durable materials that exceed the expectations of our global customers

ISO Certified since 1992

Important Quality Information

Have a question about our Quality and Management Systems?

The Cancarb Management System comprises our certifications to ISO 9001:2015, and ISO 14001:2015, as well as our Certificate of Recognition (COR) for our Occupational Health and Safety program. A copy of our registration certificates is available on our website or upon request.

Cancarb issues a certificate of analysis (CoA) for all shipments. The CoA can be provided via mail, e-mail, fax or sent with a customer’s shipment. Your Cancarb Customer Service Specialist can assist you with this. The standard CoA contains the following information:

  • Customer Ship to Details
  • Customer Order Number
  • Country of Origin
  • Customer Product Code
  • Product Name
  • Manufacture Date
  • Packaging Details
  • Lot Number
  • Quantity
  • Information on Tests Performed on the Lot Including:
    • Product characteristics (physico-chemical test results)
    • Test Procedure Reference and/or Applicable ASTM Guideline
    • Specification (min/max)
    • Test Result and Pass/Fail Determination
  • Recommended Storage Condition Statement

The product shelf life of Cancarb thermal carbon black is indefinite if stored under cover.

However, the integrity of the packaging material should be determined for any product that has been exposed to exterior environments, high levels of moisture or excessive handling.

Customers’ requests for corrective action are addressed by the Quality Department. Responses will be sent to the customer via the respective Marketing Manager.

Test methods for properties listed on Cancarb product specifications are available upon request. Wherever possible, ASTM standards are referenced.

Cancarb is a wholly-owned subsidiary of Tokai Carbon Co. Ltd., of Tokyo, Japan. All directors and employees of Cancarb are committed to complying with Tokai Carbon’s Code of Business Conduct, a copy of which can be provided upon request.

Technical or application support, and regulatory / product stewardship information are provided for customer or buyer knowledge only and do not modify, amend, enlarge or create any specification or warranty. By receipt and use of Cancarb products, recipients expressly acknowledge and agree that recipients are responsible for determining and ensuring that all conditions, specifications, and legal and regulatory requirements are met and that all products or components fabricated from Cancarb products are acceptable for use in the intended applications. Cancarb makes no representation or warranty of any kind, express or implied, as to the merchantability, fitness for a particular purpose, or any other matter relating to the product, provided however that when purchased directly from Cancarb or one of our authorized distributors, Cancarb warrants that the product shall be in accordance with the specifications set forth in the web site, technical brochures and amending documents.

Cancarb retains appropriate records documenting the manufacturing and quality of materials for 2 – 5 years, depending on the specific item or process.

With adequate advance notice and at a mutually agreed upon date, Cancarb will accommodate a customer’s request to audit our facilities. The scope of any audit will be limited to products purchased by the customer.

Standard package labels contain the following information:

  • Product grade name
  • Batch Number
  • Quantity (Lbs or Kgs)
  • Appropriate regulatory Information
  • Cancarb’s contact information and the 24-hour Chemtrec contact information

EH&S

At Cancarb, safety is a choice we make every day. We are committed to safe employees, customers, and communities. A perfect day begins with safety!

SDS

Find a Safety Data Sheet for your country

Learn More

Energy Safety Canada

Energy Safety Canada Certified since 2014! This is a nationally recognized certifying partner and management system standard that goes well beyond ISO certifications for stringency and expectations.

Certification

Thermax®

Regulatory Information

REACH

Registration, Evaluation, Authorization and Restriction of Chemicals (REACH).

LEARN MORE

For more information about carbon black, please visit the website of the International Carbon Black Association (ICBA)

Sustainability

Waste Heat Recovery Power Plant

With great power comes a great way of reducing emissions and giving back. The Cancarb power facility captures large volumes of waste heat from the adjacent thermal carbon black operation to produce power for consumers in southern Alberta.

SUSTAINABLE LIVING

Cancarb is committed to socially responsible business activities that meet the needs of the present without compromising the ability of future generations to meet their own needs. One way this is achieved is through implementation of environmental best practices that help protect our environment from harm.

Power Generation GHGs
0
tonnes GHG/MWh
emissions reduction
on the Alberta power grid
Clean Electricity to
Medicine Hat Grid
0
MW
net power
4R – Reduce, Reuse,
Recycle, & Recover
0
kg/year
diverted from local landfills

SUSTAINABLE LIVING

Cancarb is committed to socially responsible business activities that meet the needs of the present without compromising the ability of future generations to meet their own needs. One way this is achieved is through implementation of environmental best practices that help protect our environment from harm.

Power Generation GHGs
0
tonnes GHG/MWh
emissions reduction
on the Alberta power grid
Clean Electricity to
Medicine Hat Grid
0
MW
net power
4R – Reduce, Reuse,
Recycle, & Recover
0
kg/year
diverted from local landfills

DOING OUR PART

Excellence in Sustainability